Weekly Brief
The week, in focus.
Free
A weekly selection of news and insights across the customer service software market.
- Product launches and pricing developments
- Source links and clear implications
- One concise email each week
The newsletter
AI customer service news, with the useful details.
A shared editorial briefing for people building, selling, and evaluating customer service software.
Weekly or daily.
Daily Brief · Paid
Keep up with the market.
$19 / month
$19 charged upfront each month.
- A curated daily email, including weekend roundups
- Pricing, product, and positioning analysis
- Deeper research and an archive that grows with each issue
What goes into each issue?
What happened
Verified announcements, pricing details, and product developments from linked sources.
Why it matters
Clear analysis of the implications for positioning, customer questions, and sales material.
What to check
Specific questions to investigate. We separate facts, vendor claims, and our own analysis.
Daily readers receive the same editorial edition. Custom company research belongs in a business plan.
Subscription questions
What does annual billing mean?
One $180 payment buys a year of daily access. That equals $15 per month, saving $48 against twelve $19 payments.
Can I use Substack instead?
Yes. Substack hosts the newsletter, payments, subscriber preferences, and paid archive. You do not need a second newsletter subscription.
Can I choose which emails arrive?
Use your Substack account to choose newsletter sections and manage delivery preferences. Daily posts require paid access.
Are daily subscriptions open?
Yes. Subscribe on Substack at $19 monthly or $180 annually. The first editions are being prepared, and the archive grows as issues publish.