Customer service competitive intelligence

Keep your competitor answers current.

Research and maintained sales material for customer service software companies. Each factual claim includes a source and check date.

Business subscriptions

Core · Planned

$1,250 / month

5 competitors; up to 25 agreed pages
5 maintained sales comparison sheets
Weekly custom competitor brief
2 focused research questions monthly

Ask about Core

Pro · Planned

$2,500 / month

10 competitors; up to 75 agreed pages
10 maintained sales comparison sheets
Weekly custom brief and material-change alerts
4 research questions and one strategy call monthly

Ask about Pro

Scale · Planned

$5,000 / month

20 competitors; up to 150 agreed pages
20 maintained sales comparison sheets
Coverage across up to 3 product lines
Monthly executive brief and two strategy calls
8 focused research questions monthly

Ask about Scale

Pro and Scale alerts cover material changes on agreed public pages, reviewed by the next business day. No continuous response guarantee.

Begin with a prepaid pilot.

$750 upfront for 30 days. Five competitors, 25 agreed pages, five initial sales comparison sheets, four weekly briefs, and two focused research questions.

The pilot does not renew automatically. We agree the ongoing plan before continuing.

Ask about a pilot

Scope stays clear.

Public sources

Begin with agreed public pricing, product, help, and announcement pages. No customer system access is needed.

Human review

Review sources and draft analysis before delivering client material. Mark uncertainties and distinguish observed changes from existing facts.

Prepaid delivery

Start after payment clears. Agree extra coverage before extra work. Keep client-specific research separate from the shared newsletter.

Business plan features describe proposed service scope. No dashboard, API, or software integration is offered in this launch.